Delete Your Account

Option 1: Delete in the app (fastest)

If you can sign in to Woosh, you can delete your own account at any time. No request needed. The action is immediate and cannot be undone.

Open the Woosh app and go to Settings (your profile menu).
Scroll to the Account section.
Tap Delete account.
Confirm in the dialog. Your account and associated data are deleted right away.

The same option is available in the Woosh web and desktop clients under Settings → Account → Delete account.

Option 2: Request deletion by email

If you have uninstalled the app or can no longer sign in, email us and we will delete your account for you.

Send an email to contact@woosh.no from the email address registered to your account.
Use the subject line “Delete my account” and include your Woosh username.
We verify that you own the account, then permanently delete it. We complete verified deletion requests within 30 days and confirm by email.

Guest accounts have no registered email. If you use a guest account and cannot sign in, contact us at the address above and we will help verify and remove it.

What is deleted

When your account is deleted, the following data is permanently removed:

Your account and profile: username, email address, display name, avatar, and banner images.
Every message and attachment you have sent, across all servers and direct messages.
Your direct-message conversations.
Your friendships and any pending friend requests you sent or received.
Your memberships in servers you had joined.
Any servers you own, including all of that server's channels, messages, members, custom emojis, and icon. Deleting your account deletes these servers for everyone in them, so transfer ownership first if you want a server to continue.
Push-notification tokens registered for your devices.

Content created by other users in servers you merely joined is not affected. Only your own content and the servers you own are removed.

What is kept, and for how long

Your account is removed from our live systems immediately. A small number of records are retained for a limited period, as set out in our Privacy Policy:

Data	Retention after deletion
Account, profile, messages, and attachments	Removed immediately from live systems; purged from encrypted backups within 30 days
Voice / screen-share streams	Never stored; discarded in real time, so nothing to delete
Terms-acceptance records	Up to 3 years (to evidence agreement to the Terms in force at registration)
Server and connection logs	Up to 90 days (security, abuse prevention, debugging)
Moderation and safety (DSA) records	Up to 6 months, longer only if required for an ongoing investigation or legal dispute

Where local law requires us to keep certain records longer (for example, tax records), we retain them only for the legally required period.

Export your data first

Deletion is permanent. If you want a copy of your data before deleting, request an export in the app under Settings → Privacy → Request data export. We generate a machine-readable JSON file and email it to the address on your account.

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